Refund required after unwanted auto-renewal. Since downgraded account so can't raise a ticket

Help
1

Hello, my account recently auto-renewed. My colleague in Procurement contacted Auth0, who advised we downgrade to the Free/Starter subscription and raise a ticket to process the refund. However, now I’ve downgraded the account, I can’t raise a ticket… Please advise.

3

Hey there!

Please send me a private message here in the forum with your tenant name and email so I can investigate that.

4

Hello, I also have this problem. Please advise.

5

Hey there!

Please also send me a private message with your tenant name so we can investigate that. Thank you!