Refund required after unwanted auto-renewal. Since downgraded account so can't raise a ticket

Hello, my account recently auto-renewed. My colleague in Procurement contacted Auth0, who advised we downgrade to the Free/Starter subscription and raise a ticket to process the refund. However, now I’ve downgraded the account, I can’t raise a ticket… Please advise.

Hey there!

Please send me a private message here in the forum with your tenant name and email so I can investigate that.

Hello, I also have this problem. Please advise.