Need to cancel subscription

[datateam]

Hello,

I need to cancel my Auth0 subscription but I can no longer log in because my Google user ID has changed. I tried opening a ticket but the new ticket page is blank.

[dan.woda]

Hi @datateam,

Welcome to the Community!

I sent you a DM with more information. We can handle it there.

[dan.woda]

Hi all, we now have an FAQ that covers this issue:

How do I cancel, downgrade, or change my subscription?

Problem statement I want to cancel, downgrade, or change my subscription. Solution Follow the steps or video below: [How to Cancel, Downgrade, or Change Your Auth0 Subscription - Auth0 Community Response Series] Follow the steps in this document. For self-service customer account cancellation: Downgrade the subscription from paid to free, as outlined in the document above. After downgrading, delete the tenant (this is permanent). NOTE: Enterprise customers should reach out to t…