How do I cancel, downgrade, or change my subscription?

Knowledge Solutions
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Problem statement

I want to cancel, downgrade, or change my subscription.

Solution

Follow the steps or video below:

Follow the steps in this document.

For self-service customer account cancellation:

  1. Downgrade the subscription from paid to free, as outlined in the document above.
  2. After downgrading, delete the tenant (this is permanent).

NOTE: Enterprise customers should reach out to their TAM.

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