How to Cancel, Downgrade, or Change a Subscription

Last Updated: Sep 24, 2024

Overview

This article details how to cancel, downgrade, or change a subscription.

Applies To

  • Subscription Plan
  • Change Subscription

Solution

Follow the steps or video below:

Follow the steps in this document.

For self-service customer account cancellation:

  1. Downgrade the subscription from paid to free, as outlined in the document above.
  2. After downgrading, delete the tenant (this is permanent).

NOTE: Enterprise customers should reach out to their TAM.

2 Likes