I am being charged since the last two months even after cancellation of subscription

Help
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1

Hi,

We had cancelled our Auth0 subscription 2 months ago and have been billed twice since then. I’m not able to find an option where I can speak to someone for billing issues.

Request you to cancel the subscription immediately. I’d also like to get a refund for the past two months.

Thanks

3

Hi @ajoshi,

Welcome to the Auth0 Community!

Can you kindly provide me with the name of your tenant? You can send it to me privately or post it in a reply. Once received, I will escalate this to the appropriate team.

Thanks,

Mary Beth

6

Hi @ajoshi,

I have created a support case (#02375217) on your behalf about this. They will continue working with you and will be able to process the refund you are requesting.

Thanks,

Mary Beth

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