Can’t log in, being billed, support sent me here

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1

I have an issue where for some reason, I’m unable to log into my Auth0 account. I must have mistakenly changed something in 1Password and my 2FA no longer functions.

Still, Auth0 is charging me every month. This account, however, is unused.

The only response I’ve received from Auth0 so far is to:

  • Log in and use my support dashboard (clearly I can’t do this)
  • Talk to my CSM (self service, I never had one)
  • Post here and the community engineers would help me.

I don’t know why Auth0 support would suggest the last thing, but it’s my only option. Can anyone think of a way out of this? Will Auth0 just charge me for the rest of my life unless I change my credit card number?

Incidentally: I set up this personal account when testing Auth0 for my previous employer. We did end up setting Auth0 up for the company, and then switched to another provider after Auth0 support did the same sort of thing to us: misreading support requests and providing answers that indicated they didn’t even read our message.

2

One update: I was finally able to log in. I’m on the free plan, and yet Auth0 is billing me for the B2C essentials plan. I tried opening a support ticket, and it showed me some message about being ineligible to open them. I’m the only admin on this team.

3

Hi @jclem

Welcome to the Auth0 Community!

Please, send me via DM your Auth0 Account Email Address and tenant names, we’ll sort it out!

Thanks
Dawid

5

I am having a similar issue. I am being billed monthly for a B2B Essentials account, however when I logged in today, one of our tenants has disappeared and the account says it is on the Free plan. I have been unable to get any response from support - I reached out to Sales and Engineering. I was billed twice in April, and I need to resolve this ASAP. Can someone please assist? Thanks.

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