Hello Auth0 team,
I need an Auth0 employee to escalate this to the Billing/Account Access team perhaps. I am currently trapped in a circular account-access problem and cannot use the normal Support Center.
Account situation:
- I have been paying $35/month for a B2C Essentials subscription.
- Several recent payment attempts failed because my bank card temporarily had insufficient funds.
- The card now has sufficient funds and can be charged immediately.
- The password-reset process does not deliver the required 6-digit verification code.
- I cannot obtain my Account ID because I cannot log in.
- The Auth0 Support Center - I can not access with my actual account.
I have a recent Auth0 invoice and proof of previous successful payments for this subscription. I will provide these privately to an authorized Auth0 employee.
I also contacted an Okta/Auth0 sales person by zoom and email. I was directed to the Community or Support Center, but that does not resolve the issue because access to the Support Center itself requires the account access I have lost.
Requested resolution:
- Verify my paid B2C Essentials subscription and identify the associated Auth0 account/tenant.
- Retry the outstanding $35 payment using the existing card.
- Provide a secure/private way for me to verify ownership and submit the invoice and payment evidence.
This is affecting an active business service and requires urgent assistance. Please have an Auth0 staff member contact me privately. Please do not redirect me back to the Support Center without first restoring my access, since inability to access it is the central problem.
Thank you.