I was charged multiple times

Help
1

I was charged double essentials for two tenants.
I was billed for a total of 4.
Only one tenant is using esseintials, so you should be billed for one.
What should I do?

3

Hi @y.oshima ,

Welcome to the Auth0 Community!

Our community is mainly for helping each other with technical questions. Regarding your query, could you please reach out to the Sales Team?

Thank you!

4

Hello Lihua,

When I used the sales inquiry, I was directed to the community.

This page

Where can I contact you?

5

Hi @y.oshima ,

I discussed your query with our internal team. Our Product Support team can help you with such a request. Could you please create a support ticket via our Support Center? I am happy to open the ticket on your behalf if you like. Please let me know.

BTW, this doc describes our billing policy.

Thanks!

1 Like
6

Hi lihua,

Thank you.
I open ticket #00873517.

1 Like
7

awesome :+1:

Please work with our Support team directly on this request.

1 Like
8

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