I was charged multiple times

I was charged double essentials for two tenants.
I was billed for a total of 4.
Only one tenant is using esseintials, so you should be billed for one.
What should I do?

Hi @y.oshima ,

Welcome to the Auth0 Community!

Our community is mainly for helping each other with technical questions. Regarding your query, could you please reach out to the Sales Team?

Thank you!

Hello Lihua,

When I used the sales inquiry, I was directed to the community.

This page

Where can I contact you?

Hi @y.oshima ,

I discussed your query with our internal team. Our Product Support team can help you with such a request. Could you please create a support ticket via our Support Center? I am happy to open the ticket on your behalf if you like. Please let me know.

BTW, this doc describes our billing policy.


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Hi lihua,

Thank you.
I open ticket #00873517.

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awesome :+1:

Please work with our Support team directly on this request.

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