Auto-renewal without notice despite renewal failures

[udaykor]

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Hi Team,

I did not sign up for Auto renewal and Auth0 decided to forcibly do it anyway. The company debit card is currently lost / awaiting a new one to be issued while this transaction came through.

1. I have no notice on the renewal
2. Despite these many failures in renewal not a single email from Auth0.

This is shoddy behaviour and I would like to report this to ACCC (https://www.accc.gov.au) as I have got no response over emails and the renewal went through without notice and without consent on a card that is lost.

[dawid.matuszczyk]

Hi @udaykor

Welcome to the Auth0 Community!

I’m sorry that this happened to you. Did you open a ticket regarding this problem at the https://support.auth0.com/?

Thanks
Dawid

[udaykor]

I cannot create a ticket with free tier Dawid.

[dawid.matuszczyk]

Can you send your contact email address and tenant name via DM to the @support group, I will create a ticket on your behalf.

Thanks
Dawid

[udaykor]

Hi @dawid.matuszczyk I have now sent a DM