[URGENT] Unable to log into master account

[tech27]

HI,

I attempetd to log into my account today and the following happened.

1. I go to https://auth0.com/
2. I attempt to login with email and password
3. I get promted to change my OTP (no idea why this happend)
4. I change my OTP and update my password manager.
5. I login
6. I logout
7. I attempt to login and get an error The code you entered is invalid

This is a production account and we have some issues we need to fix ASAP for clients please please help, thank you !

[dawid.matuszczyk]

Marking this question as solved as it was handled via DM

[wheelatlas]

I have the same issue - hoping for a DM too.
Ergh!

[tech27]

You have to message there here on this platform. There is a area to message support privately, i lost the link to it.

[wheelatlas]

Thanks, I will hunt it out. Not the morning I was planning…

[tech27]

Here it is

Getting Started in the Auth0 Community

Welcome to the Auth0 Community! Here you’ll find discussions around features, how to implement Auth0, identity and access management, projects being built with Auth0, and general conversation. For those just starting out, here are a few things to get you going: Check out our Community Guidelines Post in our Introduction thread and tell us about yourself Visit the Top page for the most active discussions Our Docs are a great source of information and provide answers to many questions For devel…

and here

Account Locked: MFA Resets Requests

Last Updated: Aug 2, 2024 Overview This article will help in handling MFA reset requests when an account is locked. In general, it is important to enroll in multiple MFA methods for Dashboard Admins and leverage the ability to regenerate the recovery code. The following factors can be configured from the Profile page, and it is highly recommended to enroll in at least 2 of them and in as many as possible: WebAuthn with FIDO security keys: WebAuthn roaming authenticators are removable and cr…