Lost MFA recovery code, can't log in

[hobius]

I didn’t record MFA recovery code for a new account, then self-removed registered MFA device and now cannot log in. My bad, yes, but could you please help me getting in?

Thanks,
Aristarkh

[James.Morrison]

Hi there @hobius and welcome to the Auth0 Community!

We actually have a FAQ built out when it comes to MFA resets that I’ve shared below. Please give it a look and let me know if you have any additional questions as you work through the process. Thanks!

Account Locked: MFA Resets Requests

MFA Reset Request Process Summary The aim of this FAQ is to help both you and us in handling MFA resets request in a more convenient and faster way. In general, it’s important to enroll in multiple MFA methods for Dashboard Admins, and leverage the ability to regenerate the recovery code. The following factors can be configured from the Profile page, and we highly recommend to enroll at least 2 of them and as many as possible: WebAuthn with FIDO security keys : WebAuthn roaming authentica…