To briefly explain the situation, it is as follows:
I am trying to log in, but the screen shows the following message:
“Verify Your Identity. Check your preferred one-time password
application for a code.” It has been about two month since I last
attempted to log in, and I don’t remember seeing this screen before.
Is there a way to resolve this? I do not have the recovery code, and I
don’t have any OTP connected either.
Hello @eubean7 ,
Welcome to the Auth0 community!
It seems that there might be an error regarding your MFA. You should submit a Multi-factor Authentication reset request.
I am attaching a Knowledge Solution that should help you do just that: Account Locked: MFA Resets Requests
I hope this was helpful and if you have more questions don’t hesitate to come back to the community.
Thanks,
Tudor
Dear Tudor Smeu,
Thank you for your response. I wanted to send a message similar to the one shown in the video you shared in your link. However, I can’t find the message option on my screen. Could you please advise me on how to proceed?
I appreciate your help in resolving this issue.
I removed a spam suspicion from your account, could you try again?
Thanks to your help, I was able to send an email to the support team.
Thank you once again.
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