As it turns out, a lot of our customers have no idea what to do with this or what it even is, let alone that need some kind of app for it. They would much rather prefer SMS.
Is it possible to change the default MFA factor displayed in this page and push the OTP factor into the Try another method option?
As per the current design, we can not customize the default MFA factor. Alternatively, if you want to display a list of MFA factors for users to choose, as an enterprise customer, you could reach out to our Suppor team to enable a feature flag.
Please feel free to communicate your use case with our Product team via our Feedback page. Since your tenant has enterprise subscription, you could also open a support ticket and discuss with our Product Support team.