Three users didn't receive verification email yesterday

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1

Hello,

Yesterday, three users didn’t receive the verification email to sign up. Two of these users were team members so, by the numbers, there are probably more not received just the users didn’t contact us. I have verified these users manually, but what can be done about this?

We have not changed anything about how emails are sent (ie. they are sent by auth0).

Do you want me to provide user ID and tenant name? Not sure if it’s appropriate/safe to post here.

Thanks

2

Hey there!

It’s probably related to this:

Check the second message in that thread as we had some issues with our Auth0 built-in email provider especially with the latency which might have been the problem

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