Hi there, One of our Tenant Members got a new phone. I thought to reset his MFA on his Tenant Member account but there’s no such option. Removing the user and re-adding it does not seem to work either. The invitation says it’s pending, but he’s getting asked for a code in his authenticator app. H…

Hi @emiel , Thanks for reaching out on this. This doc details instructions for requesting a reset: [image] Account Locked: MFA Resets Requests FAQs MFA Reset Request Process Summary The aim of this FAQ is to help both you and us in handling MFA resets request in a more co…

Tenant Member - MFA reset

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dan.woda June 23, 2022, 4:13pm 3

Hi @emiel,

Thanks for reaching out on this. This doc details instructions for requesting a reset:

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