Tenant Member - MFA reset

Hi there,

One of our Tenant Members got a new phone. I thought to reset his MFA on his Tenant Member account but there’s no such option.

Removing the user and re-adding it does not seem to work either. The invitation says it’s pending, but he’s getting asked for a code in his authenticator app.

How do we fix this?

Kind regards


Hi @emiel,

Thanks for reaching out on this. This doc details instructions for requesting a reset: