Phone change help

[peter13]

I changed my phone and did not remember it was linked to an account I use on a daily basis. How can I get this reset to the account I use daily?

[konrad.sopala]

Hey there!

Let’s keep the convo in DM where you already started. For the benefit of others here’s the procedure to follow:

Account Locked: MFA Resets Requests

MFA Reset Request Process Summary The aim of this FAQ is to help both you and us in handling MFA resets request in a more convenient and faster way. In general, it’s important to enroll in multiple MFA methods for Dashboard Admins, and leverage the ability to regenerate the recovery code. The following factors can be configured from the Profile page, and we highly recommend to enroll at least 2 of them and as many as possible: WebAuthn with FIDO security keys : WebAuthn roaming authentica…