I'm locked out of MFA

[aneil]

I’m locked out of my account. My MFA app was on an old phone which was destroyed. Please help.

[hugojosefson]

Hi @aneil!

I had a similar issue, and found this FAQ for you, regarding resetting MFA:

Account Locked: MFA Resets Requests

MFA Reset Request Process Summary The aim of this FAQ is to help both you and us in handling MFA resets request in a more convenient and faster way. In general, it’s important to enroll in multiple MFA methods for Dashboard Admins, and leverage the ability to regenerate the recovery code. The following factors can be configured from the Profile page, and we highly recommend to enroll at least 2 of them and as many as possible: WebAuthn with FIDO security keys : WebAuthn roaming authentica…

I hope it helps!

/Hugo

[konrad.sopala]

Indeed that’s the correct path to follow!

[aneil]

Thanks, @hugojosefson!