Not able to remove MFA

[Jeffrey.Vereende]

My colleague admin gets MFA errors when logging in with his account.
Tried to remove account and created a new one but didn’t work.
Also there seems to be no way to reset or delete the MFA tokens.

How can we fix this?

[konrad.sopala]

Hey there!

Here’s the solution:

Account Locked: MFA Resets Requests

MFA Reset Request Process Summary The aim of this FAQ is to help both you and us in handling MFA resets request in a more convenient and faster way. In general, it’s important to enroll in multiple MFA methods for Dashboard Admins, and leverage the ability to regenerate the recovery code. The following factors can be configured from the Profile page, and we highly recommend to enroll at least 2 of them and as many as possible: WebAuthn with FIDO security keys : WebAuthn roaming authentica…