Request for Assistance with MFA admin reset

[axel.kazian]

Hi, I need help resetting Multi-Factor Authentication (MFA) for my admin user.

Thank you for your assistance.

I apologize for posting here, but I don’t have access to the regular support channels.

[tyf]

Hey there @axel.kazian welcome to the community!

Please see the following topic regarding how to open up an admin MFA reset request - We’ll be happy to help you out with that

Account Locked: MFA Resets Requests

Last Updated: Aug 2, 2024 Overview This article will help in handling MFA reset requests when an account is locked. In general, it is important to enroll in multiple MFA methods for Dashboard Admins and leverage the ability to regenerate the recovery code. The following factors can be configured from the Profile page, and it is highly recommended to enroll in at least 2 of them and in as many as possible: WebAuthn with FIDO security keys: WebAuthn roaming authenticators are removable and cr…