Need help Resetting MFA for Tenant Member

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1

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An admin on our Auth0 Dashboard lost his MFA, and Recovery code. I have deleted his account from each tenant. But the invitation link still asks him to provide MFA and he cant get in.

I see in docs I need to raise a support ticket to be able to reset his MFA, but there is no support ticket systems in place that I can find for Auth0

Any advice?

3

Hey there @rmoen !

The following topic outlines your options - You should be able to open up a ticket with support if you have a paid account. If not, you’ll need to create a DM here in discourse with the required details.

https://community.auth0.com/t/account-locked-mfa-resets-requests/22920