[Need help] Resetting MFA for a dashboard admin

[Sayaka]

Hi there!
I see the following article and post this topic, And would you please support it.
https://community.auth0.com/t/need-help-resetting-mfa-for-a-dashboard-admin/126413

Regarding my Auth0 account (dashboard admin account) that I used to use for work, I registered my MFA a few years ago and left it untouched. When I tried to use it again now, I realized that I had already disposed of the device with the MFA registration.
I have also already lost the recovery code that was provided when I signed up.

I am posting from this account because I could not log into my work account and could not access the support center.

Best regards

[tyf]

Hey there @Sayaka!

Please follow the steps outlined in the following topic - In particular creating a new message and tagging @support.

Account Locked: MFA Resets Requests

MFA Reset Request Process Summary The aim of this FAQ is to help both you and us in handling MFA resets request in a more convenient and faster way. In general, it’s important to enroll in multiple MFA methods for Dashboard Admins, and leverage the ability to regenerate the recovery code. The following factors can be configured from the Profile page, and we highly recommend to enroll at least 2 of them and as many as possible: WebAuthn with FIDO security keys : WebAuthn roaming authenticato…