Hi there- One of the dashboard admins on my Auth0 tenant incorrectly set up their MFA and thus lost access to their account. I tried to reset it as another dashboard admin but am unable to. The docs and other forum posts told me I’d need to open a support ticket but I do not have access to the support center, so I am posting here. Could someone help me reset the MFA on their account?
Sorry to create an entire public thread for this- if there was a better way to get this solved please let me know.
This way is perfectly fine. For users that don’t have access to the support center and are requesting the MFA reset for a tenant admin, we create a case on their behalf without asking any additional details here.
Your community account’s email will be used as a contact info for the support agent to proceed with the request.
I am creating a support ticket, thank you for posting!
Hey @cheese , just saw your message! For visibility reasons in the future it would be better to create a new topic as these types of request never ends
To confirm - I already created a support ticket on your behalf and it will be taken further with the support agent.
