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Can Dashboard admin reset MFA for another Dashboard admin?


#1

Hi!
I have two questions:
1: is it possible for one Dashboard admin to reset another admins MFA setting?
2: if no to question 1, what should I do next to gain control over my Auth0 account?

Background:
As a Dashboard admin the frist thing I did was to enable MFA for my account, using Google Authenticator. Last night I had to reset my mobile, and I forgot to disable MFA on my Auth0 account before hitting th reset button om my phone. Afterwards I discovered that I could not find my recovery key. I have struggled to find a way for my fellows Dashboard admins to reset my MFA settings, but have not found where or how to do this.


#2

I have the same question.


#4

:wave: @thomasDAX @josh.boettcher at this time I do not believe it is possible for dashboard admins to reset another admins MFA setting. You will need to either open a support ticket or, if you do not have access to support center, you will need to DM me your email and tenant name so that I can process the request on your behalf.


#5

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