Unable to remove MFA from dashboard admin account

We have a dashboard-admin that is stuck having to use a recovery code every time to login, they cannot remove the MFA device (same as
Cannot remove MFA cleanly from dashboard admin)

If there is another way to get this done other than posting here and having an Auth0 employee pick up the thread to help, please let me know.

Hey there!

Just follow the procedure described here:

https://community.auth0.com/t/account-locked-mfa-resets-requests/22920/3