Completely delete a Tenant Member that lost access to their 2FA method

A Tenant Member lost the 2FA method and recovery codes. I have tried to delete and invite that member again, but the MFA setup seems to be unchanged. Is there a way to also delete/reset the MFA setup for a Tenant Member so he can set up the account again with a new MFA method?

Hey there!

We’ll be able to handle that. Please send us a private message here in the forum tagging our @support group with the following info:

  • tenant name
  • email address

I think I did this now.

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Yep perfect! Let’s keep our conversation there then. Thank you!

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