I have a tenant member who lost her old phone. they did not have multiple methods enabled. I went into the docs and it instructed me to choose the option to reset their MFA, the issue is that option doesn’t seem to exist any more. How do we get her set back up?
Hello Brian,
Welcome back to the Auth0 Community!
Please send the tenant name and the email address associated with the account to the @support group via DM and we will fulfill a request on your behalf so that the MFA can get reset.
Thank you!
Kind regards,
Remus
Thanks I sent a request out. So is this the only way to reset the MFA if the user didn’t have 2 methods already set up?
Hello!
In the case of a user the MFA can be reset both using the Auth0 Dashboard or the Management API, as instructed in this documentation - Reset User Multi-Factor Authentication and Recovery Codes. My recommendation was made assuming that this was about a tenant member or an admin, so if that was the case we will follow up with an answer in the @support group.
Thank you!
Remus
Ok thank you. She tried using her recovery code, but that didnt work. That is where I went into the admin page to reset it for her. Unfortunately, the actions described in the documentation do not exist. I attached a screenshot.
Hi again!
I have just double checked on my end, and if you are an admin on the tenant and if the user is already enrolled in MFA the options described in the documentation are present, as seen in the screenshots below.
Note that this does not apply to tenant members or admins!
Thank you!
Best regards,
Remus