Hi everyone,
Here at the company we are having problems to visualize the dashboard of our account. The login is successful but when we try to see the dashboard, it is asking us some 2fa codes we don’t have.
I am one of the admins of the account and cant get into the dashboard anymore. Nobody can at the moment, and we need our account to set new tenants etc.
thank you
Hello @qnedy,
Welcome to the Auth0 community!
You might be having trouble with the Multi-factor Authentication. I recommend requesting an MFA reset.
Please check the following Knowledge Solution that will guide you step by step in doing the request: Account Locked: MFA Resets Requests
I hope this was helpful and please come back in the case you have additional questions.
Thanks,
Tudor
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