Unable to Access Auth0 Dashboard Due to MFA and Recovery Code Issue

Help
,
1

Hi,

I’m unable to access our Auth0/Okta account because I no longer have access to the two-factor authentication (2FA) method or the recovery code. I’ve reviewed the tutorial on the MFA reset process but haven’t been able to proceed as I don’t have the option to create new messages in the community yet.

Could someone assist me with this issue or guide me on how to proceed with requesting an MFA reset?

Thank you!

2

Hi @developer24,

Welcome to the Auth0 Community!

Can you please send a direct message to the @support group with your tenant name and auth0 account email address.

Thanks
Dawid