Error When Loading the Auth0 Extensions

Knowledge Solutions
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Problem Statement:

When opening the Auth0 extension, users received the following error:
There could be a misconfiguration in the system or a service outage. We track these errors automatically, but if the problem persists feel free to contact us.

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Solution:

Auth0 ended the support for Node 8 environments on the 25th of February, 2022. This error page is due to the Node 8 to 12 migration for webtask runtime.

To fix this, we need to go to the extension’s Settings page and click Save and then reopen the extension.

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This article is the migration guide, it lists the features affected by the upgrade and how to make the change.

Here are the best practices for migration:

  1. Enable Node 12 on your development tenant using the new Extensibility panel on the Advanced Tenant Settings page of the Dashboard. Choose Node 12 from the Runtime drop-down.
  2. Complete testing your Rules, Hooks, Custom Database Action Scripts, Custom Social Connections, and Extensions in your development tenant.
  3. Migrate your production tenant only when you see no issues in development.

Reference: