Dashboard shows Free plan but still billed monthly for B2C Essentials

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I’m hitting a billing discrepancy and would appreciate guidance on how to identify and stop the charge.

**Situation**

  • In the Teams dashboard (Settings > Subscription), my current plan shows as **Free ($0)**.
  • However, I’m being billed **$35/month for B2C Essentials**, invoiced one cycle at a time, and the charge keeps recurring.
  • I suspect a legacy tenant-based vs. Team-based subscription mismatch — a leftover paid subscription still active even though the Team-level plan reads Free.

**Questions**

  1. Where can I find which subscription entity is actually generating this Essentials charge (legacy per-tenant vs. Team-based)? The Payments & Billing tab also shows Free, so it’s not clear what’s driving the invoice.
  2. Since the dashboard already shows Free, a normal “downgrade to Free” doesn’t apply. What’s the correct way to stop the recurring Essentials charge and request a refund/credit for what’s already been billed?
  3. If this needs account-level investigation, is Support Center or this forum the right channel?

I can share account-specific details (tenant, invoice number, billing email) privately via DM rather than posting them publicly.

Thanks in advance.