I am being billed monthly for a B2B Essentials account, however when I logged in today, one of our tenants has disappeared and the account says it is on the Free plan. I have been unable to get any response from support - I reached out to Sales and Engineering. I was billed twice in April, and I need to resolve this ASAP. Can someone please assist? Thanks.
Hi @carolyn1
Thank you for reaching out to us!
I noticed that you have sent a DM to @support as well regarding this issue. We appreciate that, please allow me to pick up the conversation there, as we might require some additional details, and I will gladly assist you.
Have a great one!
Gerald
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