Charged on 11 Nov after downgrading to Free and deleting both tenants — no Billing access to resolve

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Hi Auth0 team,

We are a former paying customer and we need help with a charge made after our subscription was downgraded and our tenants were deleted. We no longer have any tenant, so the Dashboard shows no Billing section and the Support Center does not let us open a ticket (“Ask our Community” only). This topic is the only channel left to us.

  • Until September 2026 we used Auth0 in production (tenant oneos-application, US region) and for staging (tenant oneos-homolog, US region). Both were on a paid plan. We had a support case in August 2026 (#02986597) handled by your support team.
  • On 12 September 2026 we migrated our authentication off Auth0; the legacy infrastructure that used these tenants was shut down on 30 September 2026.
  • In October 2026 we downgraded the subscription to the Free plan from the Dashboard (Settings > Billing), while the tenants still existed.
  • On 26 October 2026 we deleted both tenants (oneos-application and oneos-homolog). Their OpenID configuration endpoints have returned 404 since then.
  • On 11 November 2026 our card was charged USD 35 by Auth0, which we can only assume is a subscription still attached to one of the deleted tenants.

Because the tenants no longer exist, we cannot see the subscription, download the invoice, remove the card, or confirm whether a subscription is still active on the account.

What we are asking for:

  1. Confirmation of which subscription generated the 11 November charge and why it was billed after the downgrade to Free and the deletion of the tenants.
  2. A refund of that charge, and of any other charge after the downgrade date, if applicable.
  3. Cancellation of any remaining subscription or recurring billing linked to our account, and removal of the stored payment method.
  4. Written confirmation that there is no active subscription or outstanding balance on the account.
  5. Copies of the invoices issued since October 2026, for our accounting.

I still have access to the Auth0 account that administered both tenants and I can confirm identity by any means you need. I will send the account e-mail address, the charge details and the last four digits of the card by direct message to @support as soon as you tell me to.

Thank you,
Agnaldo Burgo Júnior
Oneos — former tenant administrator of oneos-application and oneos-homolog