Hi Auth0 Team,
I am writing to request urgent support regarding account access and unauthorized recurring charges.
Summary of Issue:
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Tenant Action: Approximately 2 to 3 years ago, I downgraded my subscription and deleted my tenant(s).
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Continuous Charges: Despite canceling and deleting my tenants, my card has continued to be charged regularly over the last 3+ years. Looking through the Community Forum, I see numerous other users reporting this exact same issue of being billed after canceling and deleting tenants.
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Account Lockout: I am unable to log in to manage or cancel my account. When attempting to use the password recovery flow, no reset email or code is delivered to my inbox (I have thoroughly checked all spam/junk folders).
Because I am locked out, I cannot access the standard Auth0 Support Portal to open a billing ticket.
Requested Action:
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Reach out via Direct Message so an authorized agent can manually verify my identity.
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Immediately stop all future recurring billing attempts on this account.
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Review the account history after my tenant deletion and issue a refund for the charges incurred after cancellation.
I am ready to share my account email address, billing invoice details, and previous tenant names securely via DM once a staff member responds.
Thank you.