Can't login to Auth0 portal

[pkhasnabis]

I have a free plan and since last few days I can’t login. I haven’t changed the password since last successful login. My account is MFA enabled. The password reset email never arrives, checked junk folder as well.
Tenancy is cloudauthority.auth0.com

[James.Morrison]

Hey @pkhasnabis and welcome to our Community!

When you get a chance can you please follow the MFA Reset request steps in our FAQ and our team would be happy to work with you on getting this settled. Thanks!

Account Locked: MFA Resets Requests

MFA Reset Request Process Summary The aim of this FAQ is to help both you and us in handling MFA resets request in a more convenient and faster way. In general, it’s important to enroll in multiple MFA methods for Dashboard Admins, and leverage the ability to regenerate the recovery code. The following factors can be configured from the Profile page, and we highly recommend to enroll at least 2 of them and as many as possible: WebAuthn with FIDO security keys : WebAuthn roaming authentica…

[pkhasnabis]

I have raised the reset request but my problem is not fixed yet.

[James.Morrison]

Good morning @pkhasnabis, it seems that a ticket has been submitted for you in regards to this challenge. Please keep us updated once a resolution has taken place. Thanks!