MFA Reset Request – Locked out of Auth0 dashboard

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Hello,

I need urgent help with an MFA reset for my Auth0 dashboard account.

I am completely locked out because my login only offers:

  • Google Authenticator

  • Recovery Code

  • Fingerprint / Face Recognition (which never completes)

I no longer have Google Authenticator or recovery codes, and the biometric option keeps loading forever.
As a result, I cannot access the dashboard, and I also cannot open a support ticket, since the Support Center requires login and the login requires MFA.

I have already tried:

  • multiple browsers and devices

  • clearing passkeys

  • incognito mode

  • all available login URLs

  • contacting Okta/Auth0 sales and support channels

None of these options allow me to bypass MFA or recover access.

This situation has been ongoing for many days, and I am unable to manage my application or my users.

I was instructed to request help here so that the MFA can be reset manually.

:right_arrow: Account to reset MFA:

robertaursaia36@gmail.com

Thank you very much.Ready to post? :magnifying_glass_tilted_right: First try searching for your answer.

3

Hi @robertaursaia36

Welcome to the Auth0 Community!

I understand how this process can be cumbersome based on your current experience, but you are in the right place. Please send a DM ( Direct Message ) to @support to request the MFA reset, mentioning the email address for the Auth0 account that requires this and we will pick it up for you and submit a Support request on your behalf with our team. This is to ensure the MFA request is directed to the proper place/queue for processing and having everything documented.

Will be waiting for your message to further assist with the issue!

Best regards,
Gerald

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