Account Locked Out - Where do I go?

[codefunk]

Hi, currently having a problem with my Auth0 admin account. Passkeys didn’t work as my MFA solution, and after resetting once with the recovery token, that’s stopped working too. Support seems opaque unless you’re a paying user. How can I request a simple MFA reset or a whole-account reset? Has anyone faced this before?

[dan.woda]

Hi @codefunk,

Welcome to the Auth0 Community!

I’m sorry to hear you are locked out of your account. Please see this FAQ about how to request a reset:

Account Locked: MFA Resets Requests

MFA Reset Request Process Summary The aim of this FAQ is to help both you and us in handling MFA resets request in a more convenient and faster way. In general, it’s important to enroll in multiple MFA methods for Dashboard Admins, and leverage the ability to regenerate the recovery code. The following factors can be configured from the Profile page, and we highly recommend to enroll at least 2 of them and as many as possible: WebAuthn with FIDO security keys : WebAuthn roaming authentica…