Cannot receive any reset password

[trinhtoantrung]

Hi all,

I met the urgent issue but cannot know how to contact Support Center quickly now.

This is my problem:
I always login with Google to go the Auth0 Dashboard.
But at the moment, my company change the email provider, do not use Google Provider anymore.
Therefore, I have to sent the “Reset password email” to use user/password login.
However, I did not receive any reset password emails @@ ~~ !!.

I assume that maybe I do not login by user/pass before. That’s why I cannot receive reset email !!

Any guys have any ideas for that problem.
At the moment, I am using personal email to try contact Support Center but do not have any feedback now.

Best regards,

[konrad.sopala]

Hey there!

Can you send me your email via private message? Have you checked SPAM folder?

[vitor.silva]

I am having the same issue. What is the solution?

[lihua.zhang]

link this topic to this FAQ as it outlines the a couple of reasons and solutions about why password reset emails are not received.