Users not receiving email to reset password

Some of our users are not receiving emails to reset their passwords despite multiple attempts to trigger the “reset password” email, no email is received. Additionally, the emails cannot be found in the junk or trash section of their email accounts. As our password reset flow happens within auth0, we have no control over sending the emails. However, based on the logs, emails to reset passwords are being sent to our users and some of them are indeed receiving them. Would it be possible to have advice on this?

Hi @jdrivers,

Welcome to the Auth0 Community!

Have you checked your email provider logs? You should be able to log into your email provider and find a log of the successfully sent emails. If the log from Auth0 says they are sent successfully, that means that the provider accepted the send email request and it is outside of Auth0’s control.

Let me know what you find!

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