Not receiving a password reset

Someone tried to reset their email, but is not receiving any email, it’s also not in their spam.

Is there a way for me to check what happened to this email?
Or a way I can send him a link to reset the password?

Hi @lukas.kindt,

Welcome to the Auth0 Community!

Is there a way for me to check what happened to this email?” > You can check for errors in Logs in Auth0 Dashboard to see what happened to the emails.

Or a way I can send him a link to reset the password?
These articles detail what could be the possible cause of this issue and how it can be resolved:

I hope it helps!

Thanks,
Timotei

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.