Password reset emails not being sent

Users are not receiving password reset emails. I tested this myself and no password reset email was sent. It did not go to spam either. I am not using a third party email provider.

The auth0 log shows “Success Change Password Request” but the email never arrives.

Is something wrong with Auth0 outbound password reset emails?

UPDATE: I changed to a custom provider and now the email went through so it looks like there is a problem with Auth0’s direct outbound password reset emails.

Hi @napter,

Welcome to the Auth0 Community!

I understand that you’ve encountered issues with the default Auth0 email provider. There were recent issues with the Auth0 email provider occasionally having disruptions or latencies.

In this scenario, I strongly recommend configuring an external email provider, as you have already done, to avoid any problems.

Please let me know if you have any questions.

Thank you.

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