Users are not receiving password reset emails. I tested this myself and no password reset email was sent. It did not go to spam either. I am not using a third party email provider.
The auth0 log shows “Success Change Password Request” but the email never arrives.
Is something wrong with Auth0 outbound password reset emails?
UPDATE: I changed to a custom provider and now the email went through so it looks like there is a problem with Auth0’s direct outbound password reset emails.
Hi @napter,
Welcome to the Auth0 Community!
I understand that you’ve encountered issues with the default Auth0 email provider. There were recent issues with the Auth0 email provider occasionally having disruptions or latencies.
In this scenario, I strongly recommend configuring an external email provider, as you have already done, to avoid any problems.
Please let me know if you have any questions.
Thank you.
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