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Password Reset email not being sent?

password-reset

#1

I am using the webauth stuff and can log in. However, when I call the “Forgot Password” endpoint and get a HTTP 200 “We’ve just sent you an email to reset your password.” response, the email seems to not be sent. Is there a configuration setting that would be preventing this from working? I was able to do it earlier in the week and it worked.

I am using the default email provider (Auth0).
I saw another message about this that indicated to look at auth0 logs, but not sure where that might be.

thanks!


#2

I’m having the same issue with the default email provider (Auth0).
The “Logs” page says it has successfully sent out the email, but I’m not getting it.
I tried to send it to different email domains, including gmail.com, but symptom is the same.


#3

ok - it looks like it took about 15 minutes for the email to arrive in my case. Did they eventually arrive for you?


#4

It took about an hour for me. I ended up using a third party smtp service after wasting several hours in frustration.


#5

The built-in email provider is purely for testing purpose; it is not recommended to be used for production, and isn’t supported as such. If you are facing issues with the email provider, we recommend setting up a custom provider, as outlined in the docs:

https://auth0.com/docs/email/providers


#6