Welcome Email and Reset Password email stopped working

[edpin]

I had the welcome email and reset password email working fine with AWS SES. However, today I noticed they stopped working. I checked nothing happened on the SES side. And Auth0 test emails still work. Both email templates (welcome and reset pwd) still work when I click on “TRY” on the Dashboard, but do not work during normal operation on my site, even though the API responds with a success message (200).

Looking at the logs, I see errors like the one below. If I’m reading this right, it means you’re trying to send the email as the destination email, and SES is rejecting it because the recipient is not the authorized to send. Not sure this is what it’s saying, but here’s the error:

{
“date”: “2019-03-13T21:19:09.161Z”,
“type”: “fn”,
“description”: “To: XXXXX@gmail.com”,
“connection”: “Username-Password-Authentication”,
“connection_id”: “”,
“client_id”: “2IiM98mKhVPH3BnB1vN3M9VpHsxZbhDp”,
“details”: {
“email_type”: “welcome_email”,
“to”: “XXXXX@gmail.com”,
“error”: “Email address is not verified. The following identities failed the check in region US-WEST-2: XXXXX@gmail.com”
},
“log_id”: “90020190313211909161195501758495929658765963352155262893”,
“isMobile”: false,
“user_agent”: “Other 0.0.0 / Other 0.0.0”
}

Any help?

@jmangelo

@john.gateley

Thanks.

[jmangelo]

The error message is unexpected, but it seems possible in some situations depending on AWS SES configuration. In particular, the destination email address may appear in such message if the SES account is in sandbox mode (per amazon web services - Email address is not verified (AWS SES) - Stack Overflow).