554 Message rejected error

When calling the endpoint /passwordless/start, I see on the logs that Code/Link Sent is sent successfully but Failed Sending Notification type, failed with:

Message failed: 554 Message rejected: Email address is not verified. The following identities failed the check in region US-WEST-2: root@auth0.com, <MY_APPLLICATION> <root@auth0.com>

And I’m not able to get the email with the link. Also, not sure why could be working when triggering from the Email Templates try button and not from the API.


1 Like

Hi @gotarola,

Welcome and thank you for posting in the Auth0 Community!

Hi Vladislav,

Are you using SES? If you say that it is triggering from the dashboard, do you get the email with the link?

Have you made sure that the From address that you have configured in Auth0 is verified in SES?