Hi Community,
We are facing an issue where one of our users is unable to receive password reset or verification emails from Auth0.
Details:
The user’s email is already verified in Auth0 (manually from the console).
When we trigger a password reset or verification email, the Auth0 logs show a successful event.
We are using SendGrid as the custom email provider in Auth0.
Other users with the same domain are able to log in and receive Auth0 emails without issues.
For this specific user, we have checked Outlook quarantine and message trace — the emails were never received.
We currently don’t have visibility into SendGrid activity/logs.
Question:
Where can we confirm whether the email was successfully handed off to SendGrid, or if it was suppressed/blocked? Has anyone encountered a similar issue where only a specific user within a domain is affected while others receive Auth0 emails without problems?
This is a client-facing issue and high priority. Can Auth0 support help check whether these emails were successfully pushed to SendGrid on your side? Any guidance on how to resolve this would be greatly appreciated.
Thank you!