Verification Email landing in Spam folder

Help
1

Hi Team,

I am trying to use the Auth0 Create User feature to set up a new user.
But if I trigger Password Reset or Send Verification Email it lands up in the Spam folder of the user.

Can you please help in avoiding these emails to go to spam folders.

Thanks,
Nitish

2

Hi Nitish,

What SMTP provider are you using?

John

3

We are also experiencing this same issue. We are using SendGrid via the Use my own email provider in the console. This is primarily an issue with iCloud and *.mail.protection.outlook.com.

We’ve checked the SendGrid logs/etc and no anomalies to report including bounce/reputation/etc.

Thanks!