Verificationemail is not delivered

Hi there,

We have a big issue: verification email not being received by customers, although Sendgrid indicates they are being delivered. The test-email in the auth0 portal does not get to my inbox!!

Please contact,
Thanks in advance.

Hi @sjoerddk ,

Welcome to the Auth0 Community!

If the Sendgrid indicates they are delivered, that means the email was sent successfully from Auth0 to Sendgrid. Have you checked the spam folder?

Also, I suggest you check Auth0 tenant logs to make sure no failure in sending the emails to Sendgrid.

This FAQs talked about email delivery issues. Hopefully, it’s helpful to you!

I am happy to look deeper into this if you can DM me the name of the tenant and the sample user email.