Verification Code email is going to spam with new auth0user.net mailfrom

As of today, new mailFrom seems to be causing emails to go to spam. Before, the email was sent from root@auth0.com, but now it is sent via auth0user.net. Here are the headers:

Any help would be appreciated.

2 Likes

It seems we had the root@auth0.com in a template for passwordless which has since been removed. We updated the template and it is working again.

We had the same issue. Was fixed by going into passwordless and changing the From field from:

{{ application.name }} root@auth0.com

to

{{ application.name }} <[some verified email you own]>

That fixed the issue when testing against my own spam folder at least. But will see if our corporate customers systems will allow the from email and via to be from different domains. Otherwise I’ll need to set up a custom email provider.

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