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Change password emails going to spam

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#1

Hi,

My “Change Password” emails from Auth0 are going to users’ spam folders. Do you have any idea why this might be?

I am using Auth0 to manage users for an online class. They don’t get verification or welcome emails, since these are unnecessary. They just get a Change Password email when the time is right for them to join the class. The email template has been modified, and you can see the full source here:

https://pastebin.com/ZDDGTSEL

Thanks!
—Sebastian

#3

:wave: @UltimateWalrus l am going to look into what may cause SPAM-related bounces for users attempting to change their passwords. Are you still experiencing this issue?

#4

Yes, we’re still experiencing this issue. Thanks for looking into it!

#5

@UltimateWalrus is this happening for all your users or just certain ones/just one user ?