Users not appearing in dashboard nor fetching through API

General
#1

If a user has been created through the Universal Login form they do not appear in the user dashboard and they do not appear when fetching all users through the API.

I was able to find a users auth0 id through logs and was able to fetch the user through the API.
It seems to be a bug somewhere.

#2

Hi @lj_dev,

This might be related to an issue that was happening yesterday which was recently resolved: https://status.auth0.com/incidents/l86y477l7lws?_ga=2.141229106.1057344252.1609410073-1595415333.1607347674

Are you able to see newly created users now?

Stephanie

1 Like
#4

Hi Stephanie,

Thanks for the quick reply.
I have tested it now and new users now appear.
Is there a way of getting the users to appear on the dashboard, which was created while the issue was ongoing?

#5

Hi @lj_dev,

Since you are still not seeing the users that were created during the incident, I created a ticket for you with our Engineering team to resolve this for your tenant. I’ll send you a message when it is resolved.

Thanks,

Stephanie

#6

Your tenant should be taken care of now. All users should now be visible in your dashboard.

#7

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